Article Title: Emotional Intelligence and Perceived Work-related Outcomes: Mediating Role of Workplace Incivility Victimization
Author(s): Jahanvash Karim, Zainab Bibi, Shafiq Ur Rehman and Muhammad S. Khan
Institute(s): Institute of Management Sciences, University of Balochistan, Quetta; Quaid-i-Azam University, Islamabad; Balochistan University of Information Technology Engineering and Management Sciences, Quetta.
Journal: Pakistan Journal of Psychological Research, 2015, Vol. 30, No. 1, 21-37
Correspondence Address: Jahanvash Karim at Institute of Management Sciences, University of Balochistan, Quetta, Pakistan. E-mail: firstname.lastname@example.org
The mediating effect of workplace incivility was examined in the relationship between emotional intelligence and perceived work-related outcomes (job satisfaction, organizational commitment, turnover intentions, and counterproductive work behaviors). One hundred and fifty university teachers completed measures of Wong and Law Emotional Intelligence Scale (Wong & Law, 2002), Counterproductive Work Behavior Checklist (Spector, Fox, Penney, Bruusema, & Kessler, 2006), Uncivil Workplace Behavior Questionnaire (Martine & Hine, 2005), Job Satisfaction Survey (Price & Mueller, 1981), Turnover Intentions Scale (Seashore, Lawler, Mirvis, & Cammann, 1982), and Affective Organizational Commitment Scale (Meyer & Allen, 1990). Results showed that workplace incivility emerged as a significant mediator in the relation between emotional intelligence and work-related outcomes. It was found that one way via which emotional intelligence had relationship to work-related outcomes was through its negative effects on workplace incivility. More specifically, emotional intelligence-based interventions may represent a parsimonious alternative to interventions that targets workplace uncivil behaviors in increasing the job satisfaction and organization commitment as well as decreasing the counterproductive work behaviors.
Keywords. Workplace incivility, emotional intelligence, turnover intention, job satisfaction, organizational commitment, counterproductive work behaviors